Piknik Frequently Asked Questions
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Technical Support

  • My app is crashing/freezing. What do I do?
  • The app won't run on/is incompatible with my device.
  • I keep getting the error, "Something Went Wrong." What do I do?
  • I’m trying to create a Piknik Account, but I keep getting an error.
  • Why do I not have access to all the in-app content?
  • My game isn't available offline. Why not?
  • I tried to make a purchase, but it's not working. What do I do?
  • I'm a subscriber but can't see the new content in my app. What do I do?
  • I purchased a subscription through the Piknik website, but my games are still locked.
  • I purchased a subscription. Why are my games locked?
  • How do I update my account info or change my password?
  • How do I delete my Account or Information?
  • I’d like to report a bug or share some feedback.
  • How do I disable the videos showing other Sago Mini games, apps or toys?

Categories

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  • Toca Boca Jr
  • Toca Boca Jr Hair Salon 4
  • Subscription & Billing
  • Technical Support
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