My app is crashing/freezing. What do I do?

Oh no! Crashes and freezes can happen sometimes, but don’t worry – we’ll get to the bottom of this!

First off, we’d recommend uninstalling and reinstalling your app (excluding MathTango - this will remove your save data) to see if that resolves the issue. After reinstalling your app, please log in to your Piknik account to unlock your games. If you find your games or items are still locked, please go to the Parents Icon (top-left) > Settings > Restore Subscription, and this should unlock your games.

Still have questions? Use our Contact Us link at the bottom of the page. We’re happy to help!