The app won't run on/is incompatible with my device.
We’re so sorry to hear this! While we try our best to accommodate as many devices as possible, some are simply too old or have too little processing power to run our apps. Please note that you can only access our games through mobile touch devices like tablets and smartphones. Combination computers and tablets, such as Chromebooks, are not currently supported.
We've listed the currently supported systems and OS versions for each of our subscription-based apps below.
|App Title||Apple (iOS)||Google Play (Android)||Amazon (Kindle)|
|Sago Mini World||11.0 or later||4.4 or later||4.4 or later|
|Sago Mini School||11.0 or later||4.4 or later||Not available for download|
|Sago Mini First Words||14.0 or later||Not available for download||Not available for download|
|Toca Boca Jr||11.0 or later||9.0 or later||Not available for download|
|Toca Boca Hair Salon 4||11.0 or later||4.4 or later||4.4 or later|
If you’ve already subscribed and are unable to play, we suggest applying for a refund. We know it’s a huge hassle on your part, and are terribly sorry for this added step. You can view our refund steps here: How do I get a refund?
Still have questions? Use our “Contact Us” link at the bottom of the page, and we’ll be happy to help further!