My game isn't available offline. Why not?

Some of our games and topics are available automatically to play offline. However, some need to be downloaded separately to be available for offline play. To do this, please check out this article: Can I play my Piknik Unlimited games offline? It includes steps on how to download games or topics through our Sago Mini World, Sago Mini School, Sago Mini First Words, MathTango, Toca Boca Jr, and Hair Salon 4 apps.

I downloaded the game/topic, but it's still not available offline. How come?

If you have previously downloaded your games for offline play and they’re no longer available, this could be caused by two main reasons. It could be due to a recent app update, or your device may be low on space.

If you recently updated the app:

If the app has recently had a large update, your device may automatically remove all previous content to have a fresh install. This helps ensure the new installation is compatible and avoids conflicts with previously installed content. This also helps ensure the game runs smoothly and helps save space on your device! With this in mind, you may need to reinstall in-game content after a major app update.

If your device is low on space:

If our game hasn’t been updated recently, but you're finding that your games are being uninstalled, this may be due to low device space. The device may automatically remove in-app content, including individual games, when the device is running low on storage. We recommend uninstalling any unused apps to help create more space on the device, which should fix the problem.

Still have questions? Use our Contact Us link at the bottom of the page. We’re happy to help!