I accidentally purchased my subscription twice. What do I do?
We're sorry to hear this!
If you've accidentally signed up for multiple subscriptions of the same product, we suggest applying for a refund and cancelling the duplicate subscription. We know it’s not ideal, and we do apologize for the additional step on your part.
We have provided steps below on how to request a refund depending on the platform your subscription was purchased through, and we do hope this helps!
Purchased on iOS:
While we wish we could provide you with a refund personally, Apple currently handles all cancellation and refund requests and does not allow us to provide refunds directly. With this, you will need to appeal to Apple directly for them to provide a refund. We wish we could provide further assistance and are terribly sorry for any inconvenience!
To apply for a refund, please follow the steps below:
- Here’s how to apply for a refund through Apple.
- You can also reach out to their Support Team directly to further discuss refund options.
- In the meantime, be sure to cancel your duplicate subscription by following our steps here: How do I cancel my subscription?
Purchased on Google Play:
To offer a refund, we will need your Order Number. You can find this number through the Order Receipt email you received from Google Play after your purchase was made. Your order number will start with GPA, followed by a series of numbers.
You can send us this information through our “Contact Us” link found at the bottom of this page. For the Subject line, please include “Refund Request” and your order number in the body of the message, and we’ll get right on it!
Purchased on Amazon:
While we wish we could provide you with a refund personally, Amazon currently handles all cancellation and refund requests and does not allow us to provide refunds directly. With this, you will need to appeal to Amazon directly for them to provide a refund. We wish we could provide further assistance and are terribly sorry for any inconvenience!
Directly after subscribing, you would’ve received two emails – one from us and one from Amazon. The email from Amazon explains how to cancel your subscription – you should also see Amazon’s Contact Us instructions, or you can try applying for a refund using their Help page.
Purchased on Piknik Website:
If you would prefer a refund for your purchase through our website, please send us a message through our “Contact Us” link at the bottom of the page or email us at support@playpiknik.com, and we’ll be happy to assist you further!
Still have questions? Use our “Contact Us” link at the bottom of the page, and we’ll be happy to help further!