My collection of toys in Toca Boca Jr disappeared. Can I get them back?

The toys collected in Toca Boca Jr are saved locally to the device.

Unfortunately, this means that the following may cause the collected items to disappear:

• The app was uninstalled or the devices' memory was cleared
• Using a separate or new device
  • Progress is not transferred between devices and all collected items are stored on the local device memory only
• Not signed in to your original Piknik account or Child Profile

Unfortunately, if the collection has been lost because of the memory being cleared or using a new device, there is not a way to reinstate the progress, and we do apologize for any inconvenience due to this.

With that, they should be able to collect their items again each week, so they won't miss out on their previously collected items!

Still have questions? Use our Contact Us link at the bottom of the page. We’re happy to help!