I don’t see my Piknik child profile on my Piknik account. How do I find this?

If you don’t see your Piknik child profile, it may be due to one of the following:

  • You are not signed into your Piknik account
    • To do this, follow the steps here
  • You’re running an older version of the app
    • Go to the App Store > Type the App Name > Tap Update - this should fix the issue!
  • You haven’t set up a Piknik child profile yet. Get started here: How do I create a Piknik child profile?
  • You only have a legacy profile and are using a different device. Learn more here: What are legacy profiles?
  • The app may not support Piknik child profiles yet
    • Apps currently compatible with Piknik child profiles include: Sago Mini School, Toca Boca Jr, and Hair Salon 4

Legacy Profile

Legacy profiles are not synced across devices and can only be accessed on the original device used to create the profile. To learn more about this, please visit our link here: What are legacy profiles?

If you still have questions, use our Contact Us link at the bottom of the page. We’re happy to help!

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