I completed a task, but it hasn't been checked off. What should I do?

Our team will be happy to look into this for you. To reach out to our support team, tap the Home Icon (right-hand side) to return to the Main Menu > Tap the Parents Icon (top-left) > Pass the parent gate by entering your year of birth > Tap Contact Us > Report a Bug.

An email draft should pop up. In your email, include the following information:

  1. The task you're having trouble with.
  2. Where you're experiencing the issue (Island or Starbase).
  3. Tap Send.

Our support team will respond within 1-5 business days. If you do not receive a response in that time, please be sure to check your "Junk" folder, as some email providers may mistakenly send our responses there.

Still have questions? Use our Contact Us link at the bottom of the page. We’re happy to help!

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