Sago Mini Frequently Asked Questions
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Settings & Troubleshooting

  • How do I transfer my subscription to another device?
  • I'm a paid subscriber but I'm locked out of the games.
  • Why are some of the games locked?
  • How do I sync devices using my Sago Mini account?
  • I accidentally purchased twice. What do I do?
  • How do I get a refund?
  • I'm trying to download a game inside the app, but I keep seeing the loading icon or I get the error screen "Something went wrong". What do I do?
  • How do I sign up for a Sago Mini account?
  • I made a Sago Mini account, but it's not recognizing my subscription on my other device.
  • Why is World crashing/freezing on my device?
  • How do I update my account info or change my password?
  • My 7-day trial in the Vacation app is done; how do I subscribe to World?
  • I downloaded a game, but now I can't play it offline. What happened?
  • Why do I have to download the games individually?
  • I don’t want a free trial in your other apps, I’d rather subscribe to Sago Mini World right now.
  • I'm trying to create a Sago Mini account but I keep getting an error.
  • Sago Mini World does not run on my device.
  • I don't want a free trial in your other apps, I want to buy the app outright
  • How do I restore my purchase?
  • I tried to make a purchase but it's not working. What do I do?
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Categories

  • About Sago Mini
  • Sago Mini First Words
  • Sago Mini World
  • Sago Mini School
  • Sago Mini Account
  • Settings & Troubleshooting
  • Subscription & Cancellation
  • Sago Mini Box
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