Settings & Troubleshooting
- How do I transfer my subscription to another device?
- I'm a paid subscriber but I'm locked out of the games.
- Why are some of the games locked?
- How do I sync devices using my Sago Mini account?
- I accidentally purchased twice. What do I do?
- How do I get a refund?
- I'm trying to download a game inside the app, but I keep seeing the loading icon or I get the error screen "Something went wrong". What do I do?
- How do I sign up for a Sago Mini account?
- I made a Sago Mini account, but it's not recognizing my subscription on my other device.
- Why is World crashing/freezing on my device?
- How do I update my account info or change my password?
- My 7-day trial in the Vacation app is done; how do I subscribe to World?
- I downloaded a game, but now I can't play it offline. What happened?
- Why do I have to download the games individually?
- I don’t want a free trial in your other apps, I’d rather subscribe to Sago Mini World right now.
- I'm trying to create a Sago Mini account but I keep getting an error.
- Sago Mini World does not run on my device.
- I don't want a free trial in your other apps, I want to buy the app outright
- How do I restore my purchase?
- I tried to make a purchase but it's not working. What do I do?