My app is crashing while playing a game.

We’re so sorry to hear you’re experiencing issues with World – we know how frustrating crashes can be.

First off, we’d recommend uninstalling and reinstalling World to see if that resolves your issues. You can tap ‘Restore subscription’ once you reinstall to access your subscription again.

If you continue to experience crash issues, please reach out at with the subject line “World Crash Issues”, and with the following information included in the body of the email.

  • Summary of problem:
  • Device:
  • OS Version:

We’ll do our best to respond within a few days – however, we are a small team with a high-volume of support requests! Thank you so much for your patience, and for helping us hunt down issues and bugs in World. 

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