I accidentally purchased twice. What do I do?

We're sorry to hear this! If you've accidentally signed up for multiple subscriptions of the same product we suggest applying for a refund and canceling the duplicate subscription. We know it’s not ideal, and do apologize for the additional step on your part.

While we’d love to offer you a direct refund, our payments are handled by certain platforms that don’t allow us to directly offer refunds. Here are some tips we have depending on what platform you are on.

iOS:

• As Apple handles all payments for our digital products, you’ll unfortunately need to appeal directly to them for a refund. We wish we could be of more assistance, and are terribly sorry for the inconvenience.
• Here’s how to apply for a refund through Apple
• If you have a Sago Mini World or Sago Mini School subscription, here's how to unsubscribe.

Google Play:

• To offer you a refund, we’ll need your Order Number – located on the Order Receipt emailed to you by Google Play after the purchase was made. Your order number will start with GPA, followed by a series of numbers. Just send us an email at worldsupport@sagomini.com with the subject line ‘Refund Request’, and your Order Number in the body of the email, and we’ll get right on it! Refunds generally take 1-5 days to process.

Amazon Kindle:

• As Amazon handles all payments for our digital products you’ll unfortunately need to appeal directly to their customer service team for a refund. We wish we could be of more assistance, and are terribly sorry for the inconvenience.
• Directly after subscribing, you would’ve received two emails – one from us, and one from Amazon. The email from Amazon explains how to cancel your subscription –  you should also see Amazon’s Contact Us instructions or you can try applying for a refund using their Help page.

Web: 

• Purchased your subscription through our web portal? Contact us with the email you used to sign up for the subscription and we can help you out.